This one-year limited warranty is a voluntary commercial warranty. It is in addition to any statutory rights and remedies you have under applicable law.
Sengdong hearing aids come with a one-year limited warranty from the original purchase date. It covers defects in materials or workmanship that arise during normal use.
What's covered
Coverage includes the housing, internal components, rechargeable batteries and charging case. For an approved claim, Sengdong will repair the device at no charge or replace it with an equivalent new or refurbished device, at Sengdong’s discretion.
What's excluded
The warranty excludes misuse, abuse, accidents, unauthorized modifications, and exposure beyond the device’s operating specifications. It also excludes lost or stolen devices, normal wear, and consumables such as ear tips, wax guards and cleaning tools.
How to request warranty service
Email info@sengdong.com with your order number, purchase date, model and a description of the issue. If your claim is approved, we will send a return merchandise authorization (RMA) and instructions. Wait for those instructions before sending the device.
You pay for shipping the device to Sengdong. Sengdong covers standard shipping of the repaired or replacement device to addresses within the United States.