Refund policy

This policy describes Sengdong’s voluntary hearing aid trial and is in addition to your rights under applicable law. The trial period, return authorization and return-shipping conditions below apply to voluntary trial returns. To exercise a statutory cancellation right, or if an item arrived faulty, damaged or incorrect, email info@sengdong.com for help.

You may request a return for a Sengdong hearing aid within 60 days of delivery after using it for at least 15 consecutive days.

Request a return

Email info@sengdong.com to request a return merchandise authorization (RMA). Wait for your RMA and return instructions before shipping the device.

Return the device in good condition and free of physical damage, with the original packaging and all original accessories. You are responsible for the return shipping cost. We recommend using a tracked service.

How refunds are processed

We inspect the device when it arrives. We process approved refunds to the original payment method within 7 business days of receiving the return. Damage or missing items may result in a restocking fee or a declined refund.