Terms of service

Seller and customer support

These terms apply to purchases from sengdong.com. Shenrui International (HK) Limited operates the store as Sengdong. Our business address is Room 63, 7/F, Woon Lee Commercial Building, 7–9 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong.

For help with a product, order or these terms, email info@sengdong.com. Include your order number if you have one.

Products, orders and payment

Before placing your order, check the model, selected option, quantity, price, currency and delivery address. Checkout shows the payment methods available to you and the total we will charge. Keep your order confirmation for reference.

For a change or cancellation request, contact us as soon as possible with your order number. Applicable statutory cancellation rights are described below.

Shipping and delivery

Delivery availability, rates and estimated timing depend on the items in your order and the destination. Enter your delivery address at checkout to see the options and charges available for your cart. Our Shipping Policy explains order processing, estimated delivery and the rates for different products.

For international orders, check the total shown at checkout. If your destination collects import taxes or duties separately, those charges may be due on delivery.

Returns, warranty and statutory rights

Our Return and Refund Policy explains the voluntary hearing aid trial, return conditions and refund process. Our Limited Warranty explains coverage and how to request service for an eligible hearing aid.

Any statutory cancellation, withdrawal, refund or other consumer rights apply independently of our voluntary trial and commercial warranty. To exercise an applicable statutory right or report a faulty, damaged or incorrect item, email info@sengdong.com. Contact us for the return instructions and correct return address for your order before sending an item.

Privacy

Our Privacy Policy explains how we handle personal information when you visit the store, place an order or contact us.